Terms and Conditions

Terms of Service

1. ORDERING AND DISPATCH

1.1 YOU CAN CREATE A SHOPPING CART OF PRODUCTS, AND THEN CHOOSE TO ORDER THEM IMMEDIATELY, OR TO HAVE KEEP THEM ON HOLD. TO COMPLETE YOUR ORDER YOU CAN EITHER ENTER YOUR CREDIT CARD DETAILS DIRECTLY ONTO OUR SECURE CHECKOUT PAGE, OR CHOOSE ONE OF THE OTHER OPTIONS. YOU WILL THEN RECEIVE AN E-MAIL ACKNOWLEDGEMENT THAT YOUR ORDER HAS BEEN SENT TO CRAFTICA.IN

1.2 INFORMATION CONTAINED ON THE CRAFTICA.INWEBSITE CONSTITUTES AN INVITATION TO TREAT. NO SUCH INFORMATION CONSTITUTES AN OFFER BY US TO SUPPLY ANY PRODUCTS EVEN AFTER YOUR RECEIPT OF OUR E-MAIL ACKNOWLEDGEMENT OF YOUR ORDER. ORDERS SHALL BE ACCEPTED ENTIRELY AT THE DISCRETION OF CRAFTICA.IN AND ARE SUBJECT TO AVAILABILITY.

1.3 ALL ITEMS IN YOUR CONFIRMED ORDER CART WILL BE SHIPPED TOGETHER. ITEMS NOT IN STOCK WILL BE ORDERED AND SENT AS SOON AS THEY ARE READY FOR DESPATCH.

1.4 IF CRAFTICA.IN IS UNABLE TO SUPPLY A PARTICULAR ITEM FOR ANY REASON BEYOND OUR CONTROL, WE WILL LET YOU KNOW AS SOON AS POSSIBLE.

1.5 CRAFTICA.IN WILL INFORM YOU OF UNAVAILABILITY OF A PARTICULAR PRODUCT OVER EMAIL, AND A REFUND WILL BE INITIATED FOR THE SAME.

1.6 LIABILITY FOR ANY LOCAL CHARGES OR TAXES MADE AT THE POINT OF DELIVERY ARE TO BE MET BY THE CUSTOMER, AND MAKES NO ALLOWANCE IN ITS PRICING FOR SUCH CHARGES. CRAFTICA.IN WILL NOT BE LIABLE TO YOU FOR ANY DELAY OR FAILURE OF THE GOODS TO REACH THEIR DELIVERY ADDRESS BECAUSE OF THE DETENTION OF A PARCEL BY CUSTOMS OR OTHER AUTHORITIES.

2. SHIPPING CHARGES & DELIVERY

CRAFTICA.IN SHALL NOT BE LIABLE FOR ANY LOSS OF PROFIT OR FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE, COSTS, EXPENSES OR OTHER CLAIMS FOR COMPENSATION WHATSOEVER OCCASIONED BY OR ARISING FROM ANY DELAY IN DELIVERING YOUR ORDER OR ANY FAILURE TO DELIVER YOUR ORDER SAVE THAT WHERE WE FAIL TO DELIVER YOUR ORDER WE WILL REIMBURSE THE COST OF YOUR ORDER, WHICH IN ANY EVENT WILL BE THE EXTENT OF THE ENTIRE LIABILITY OF CRAFTICA.IN.

3. PRICES & PAYMENT METHODS

3.1 ALL PRICES ARE QUOTED IN INDIAN RUPEES AND ARE SUBJECT TO CHANGE BY THE MANUFACTURERS AT ANY TIME. IF THE PRICE OF THE PRODUCT BECOMES HIGHER THAN SHOWN ON OUR WEBSITE AT THE TIME OF YOUR ORDER WE WILL ADVISE YOU OF THAT FACT BEFORE SUPPLYING, ALLOWING YOU THE OPTION TO CANCEL.

3.2 CRAFTICA.IN ACCEPTS ALL MAJOR CREDIT AND DEBIT CARDS INCLUDING AMERICAN EXPRESS, MASTERCARD AND VISA ALONG WITH UPI OR BANK TRANSFER.

4. RETURNS & EXCHANGES

4.1 WE WILL ALWAYS REPLACE FAULTY GOODS BOUGHT FROM CRAFTICA.INON PRODUCTION OF PROOF OF PURCHASE. IF YOU RECEIVE A FAULTY PRODUCT, PLEASE CONTACT: CRAFTICA.WORKFINITY@GMAIL.COM INTO ARRANGE THE RETURN OR EXCHANGE, STATING THE NATURE OF THE PROBLEM. IF THE PRODUCT HAS TO BE SENT BACK TO US, THEN WE WILL ARRANGE FOR THE REVERSE PICK UP OR REFUND ANY POSTAGE CHARGES BORNE BY THE CUSTOMER.

4.2 IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE DUE TO MANUFACTURING DEFECTS OR DAMAGES, IT MAY BE EXCHANGED OR REFUNDED WITHIN 2 WORKING DAYS FROM YOUR RECEIPT OF THE GOODS. THE PRODUCT MUST BE RECEIVED BACK IN RE-SALEABLE CONDITION WITH PROOF OF PURCHASE. IN THIS CASE POSTAGE COSTS WILL NOT BE INCLUDED IN THE REFUND WHICH WILL BE ISSUED WITHIN 7 DAYS FROM RECEIPT OF THE RETURNED GOODS. YOU MUST CONTACT CRAFTICA.IN AT: CRAFTICA.WORKFINITY@GMAIL.COM TO ARRANGE A RETURN OR EXCHANGE.

4.3 THE OPTION TO CANCEL THE ORDER EXISTS UP UNTIL 12 HOURS AFTER ORDER CONFIRMATION. TO CANCEL AN ORDER, PLEASE E-MAIL: CRAFTICA.WORKFINITY@GMAIL.COM WITH DETAILS OF YOUR REQUEST.

5. CUSTOMER SERVICE

5.1 CRAFTICA.IN IS VERY CUSTOMER FRIENDLY. OUR AIM IS TO GIVE THE BEST POSSIBLE SERVICE BUT WE ALL KNOW THAT THINGS CAN GO WRONG, AND WE HOPE TO MINIMIZE ANY SUCH PROBLEMS. ANY COMPLAINTS THAT YOU MAY HAVE CAN BE DEALT WITH BY ANY OF US IN THE SHOP AND YOU CAN CONTACT US BY E-MAIL AT CRAFTICA.WORKFINITY@GMAIL.COM OR BY MOBILE PHONE ON +91 811 000 8113 OR ON WHATSAPP CHAT

6. PRIVACY & DISTANCE SELLING REGULATIONS

6.1 WE ARE COMMITTED TO PROTECTING YOUR PRIVACY. WE WILL ONLY USE THE INFORMATION THAT WE COLLECT ABOUT YOU LAWFULLY (IN ACCORDANCE WITH THE DATA PROTECTION ACT.) CRAFTICA.IN WILL NOT RELEASE THIS INFORMATION TO ANY THIRD PARTY FOR ANY PURPOSE UNLESS WE HAVE YOUR CONSENT TO DO SO. CRAFTICA.IN COMPLIES WITH THE DISTANCE SELLING REGULATIONS.

7. LAW

7.1 THESE TERMS AND CONDITIONS WILL BE INTERPRETED IN ACCORDANCE WITH THE LAWS OF INDIA.