Legal notice

Statutory Disclosure & Legal Notice

1. Corporate Identity & Ownership

This digital storefront, platform, and brand name "Craftica" is owned, managed, and operated exclusively by the individual enterprise registered under the laws of India as a Sole Proprietorship.

  • Proprietorship Entity Name: Craftica
  • Business Structure: Sole Proprietorship
  • Principal Place of Business & Registered Office: Jhabua, Madhya Pradesh, Pin Code: 457661, India.
  • Primary Corporate Communication Channel: care@craftica.in

2. Statutory Compliance under Indian Law

  • Information Technology Act, 2000: This electronic record is generated by a computer system and does not require physical or digital signatures. This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, which require publishing the rules, regulations, privacy policy, and terms of use for access or usage of the Craftica platform.
  • Consumer Protection (E-Commerce) Rules, 2020: In accordance with the Consumer Protection Act, Craftica declares that all operations, invoicing, tax collection, and post-purchase communication are anchored directly from our registered office in Jhabua, Madhya Pradesh. All prices displayed on our storefront are inclusive of domestic Central Goods and Services Tax (CGST) and State Goods and Services Tax (SGST) / Integrated Goods and Services Tax (IGST) where applicable.

3. Third-Party Fulfillment & Platform Infrastructure Declaration

Craftica operates using a decentralized, highly optimized Print-on-Demand (POD) and drop-shipping infrastructure.

  • Our e-commerce storefront layout, checkout flow, and data pipelines are hosted securely via Shopify Inc.
  • Our physical production, Direct-To-Garment (DTG) or sublimation processing, ink curing, product assembly, and localized logistics routing are executed via automated API integrations with certified Indian third-party manufacturing partners.
  • By engaging with this platform, the user legally acknowledges that the production timeframes (2 to 7 business days) and the complete absence of pre-manufactured bulk inventory are structural parameters of this specific supply-chain model, and do not constitute a failure of service or actionable delay under consumer protection frameworks.

4. Dispute Resolution, Arbitration, and Exclusive Forum Selection

By accessing this website, purchasing an article, or initiating communication with our team, you enter into a binding commercial contract with Craftica.

  • Governing Law: This agreement, the legal relationship, and all transactional controversies between you and Craftica shall be interpreted, construed, and governed strictly in accordance with the substantive federal and state laws of the Republic of India.
  • Exclusive Jurisdiction Mandate: Any legal suit, structural dispute, formal arbitration, or statutory complaints filed under the Consumer Protection Act directly or indirectly stemming from your interaction with this platform must be initiated, handled, and adjudicated exclusively before the courts holding geographic and territorial authority over Jhabua, Madhya Pradesh, India.
  • Customers explicitly waive any legal right to initiate proceedings in any other regional, state, or district court across India or internationally. Any filing made outside the jurisdictional bounds of Jhabua, MP, shall be considered legally void ab initio and subject to immediate dismissal at the complainant's cost.

5. Grievance Redressal Officer

In compliance with Section 4(5) of the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, the name and contact details of the designated Grievance Officer for Craftica are published below:

  • Designation: Grievance Redressal Officer
  • Attn: Legal Compliance Desk, Craftica
  • Address: Jhabua, Madhya Pradesh, PIN Code: 457661, India.
  • Electronic Communication: care@craftica.in (Please specify "LEGAL / GRIEVANCE" in the subject line for expedited routing).

The Grievance Officer will acknowledge receipt of any formal legal complaint or consumer grievance within 48 hours of receiving the digital transmission and will systematically work to resolve the matter within one month (30 days) from the date of receipt, provided the claim is backed by complete, verifiable transactional data and complies with the unboxing requirements outlined in our Refund Policy.