Refund policy

1. Custom Merchandise Framework (No Buyer's Remorse)

Every article hosted on our storefront is custom-manufactured and printed individually based on your explicit configuration at checkout. Consequently, we maintain a strict zero-return and zero-exchange policy for cases of buyer’s remorse.

We do not issue refunds, reprints, or order alterations if you accidentally pick an incorrect variant, select the wrong size, or simply experience a change of mind. Customers are legally required to cross-verify their choices against our exact item measurement grids before committing to a transaction.

2. Defective, Damaged, or Misprinted Articles

If your article arrives fundamentally compromised due to a factory printing error or rough courier handling, we will provide a free replacement or a complete refund. All such issues must be formally reported to our administrative desk at care@craftica.in within 7 calendar days of the delivery date as logged by our shipping carrier. Claims filed after this 7-day window are legally void and will be rejected automatically.

3. The Continuous Unboxing Video Mandate

To protect against fraudulent claims and satisfy the evidentiary requirements of our third-party logistics partners, all damage claims must be accompanied by a single, continuous, and unedited unboxing video.

• The video must clearly capture the intact outer courier packaging, the attached shipping label, and the subsequent removal and direct inspection of the damaged article.
• Any video showing signs of editing, cutting, pausing, or digital manipulation will result in an immediate and non-negotiable rejection of the claim.
• Operational Note: If an article is unboxed using scissors or knives and the item is accidentally sliced or torn during opening, a refund or replacement will not be granted unless explicitly disproven by your continuous unboxing video footage.

4. Technical Tolerances & Display Disclaimers

• Sizing Deviations: Industry-standard manufacturing variations allow for a +/- 0.5-inch variance from our published dimensions across all printed lines. Discrepancies falling within this specified threshold are within legal tolerance and do not constitute a defect.
• Color Discrepancy: Our production lines utilize dynamic, physical digital inks layered directly onto various materials. Because computer monitors and mobile phone screens rely on vibrant, backlit RGB displays, final physical prints may show slightly more muted tones or minor saturation shifts. These organic variations are an inherent trait of print-on-demand technology and are not classified as manufacturing errors.

5. Final Resolution Timelines

Once your unboxing video and photographic evidence are vetted and formally approved by our help desk at care@craftica.in, your resolution will be executed. Approved article reprints will immediately be sent into our production queue. For approved monetary refunds, the funds will be reversed and credited back to your original source payment node (UPI, Card, or Net Banking) within 7 to 10 business days, subject to your bank's internal processing speed.